info & about

WHO IS D&O?

HAND-MADE & BUILT IN YORKSHIRE, UK. RIDER OWNED SINCE 2013.

Much of what we’re known for is our hand-made parts, crafted and finished right here in our own workshop. We like it the old(er) fashioned way, bending, filing and cutting, coming home smelling like petrol, brake cleaner and iron filings, and we wouldn’t have it any other way.

Established in 2013, with 25 years experience in ‘making metal work’, we’ve been building custom motorcycles for over 10 years, predominantly for Triumph, BMW and Ducatis.

We try to keep inventory of parts stocked, in between building the bikes we use them on, in our signature builds.

However, at busy times, they may be built to order.
Please do feel free to get in touch to discuss your order and timeframes of need.

We’ll do everything we can to look after you.

the team

  • Carl Down and Out motorcycles

    CARL

    FOUNDER / BUILDER / FABRICATOR

    Carl is Down & Out. It runs through his veins.

    Carl founded D&O Motorcycles a little over ten years ago, pioneering the aggressive ‘Big Triumph’ look with a bold, no bullshit style.

    Carl is a do-er. Always covered in a metal residue making things in the workshop. He can’t sit still and if you try have a meeting with him, you have him for 5 mins tops before he’s wandered off back to the workshop to ‘crack on’.

    So, we don’t bother, we just give him a list of jobs, pull the string in his back and let him rattle around in the workshop until home-time when he emerges with some pretty special stuff.

  • CHRIS

    GENERAL MANAGER

    Chris is our man on the ground and Carl’s right hand man. If you need something, it’s likely you’ll be speaking to Chris for it.


    He manages the day to day running of Down & Out, including all the techier behind the scenes stuff that Carl self admittedly isn’t the best at.

    Need help with something, Chris is your man.

 FAQs

  • Orders can take up to 3 weeks to manufacture to your provided spec if we don’t have any units already made up. We’ll keep you up to date on any delays that may arise.
    Lead times may also be shorter than 3 weeks.
    We advise if you need more specific timeframes that you give us a call and we’ll advise the best we can.

  • To a degree yes, but it’s dependent on what you’re after.
    Best to give us a call to talk to us directly.

  • Sure! We work with one of the best painters in the UK if not the world. From special colours to custom graphics, They can do it all. Get some inspiration/moodboard together and we can take it from there.

  • Silly question… you already know the answer to that…

  • You sure can, or we can help you source one.
    All that we ask is that it’s a good runner, with no hidden gremlins or something that someone else hasn’t tampered with too much that could cause unforeseen headaches.

  • We do.
    If your country isn’t listed, call us.

    *Please note that you the customer are liable for all import taxes outside of the UK. We don’t cover that.

  • Yep, usually between 9am-5pm on weekdays.
    Please call ahead so we know to expect you.

  • Yep, we can help with that.
    A fee is involved, call us to discuss further.

  • We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at contact@downandoutmoto.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    Returns are at your expense unless faulty.

    You can always contact us for any return question at contact@downandoutmoto.com.

    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    (We’re also humans, to discuss special circumstances just give us a call and we’ll try our best to make sure all is happy and fair).

  • Of course. We apologise in advance.
    Please email details to contact@downandoutmoto.com along with your phone number and we’ll go from there to rectify the situation.